Overview of KM in VRA
The Volta River Authority has been operating the Ghana Power system for over 50 years. During this period, various policies and procedures have been developed to guarantee compliance to best industry practice and also to guarantee the ease of various work processes.
Experience and knowledge have been acquired by various individuals and workgroups that have worked in the VRA and some of such experienced staff have retired from the VRA. The VRA intends developing a series of guidance documents on KM including knowledge preservation, knowledge loss risk assessment, and knowledge transfer in the Ghana Power system. In this regard, a Knowledge Management Section has been established under the Projects and Systems monitoring Department (PSMD) to undertake this function.
Vision of KM
To create a world class knowledge-sharing culture and environment in VRA.
Mission of KM
To foster an environment that encourages the creation, sharing and effective application of knowledge to learning, innovation and work performance.
The purpose of the Knowledge Management process is to share perspectives, ideas, experience and information; to ensure that these are available in the right place at the right time to enable informed decisions; and to improve efficiency by reducing the need to rediscover knowledge. The objectives of Knowledge Management are to:
To enhance Business Processes
Improve the quality of management decision-making by ensuring that reliable and secure knowledge, information and data is available through the service lifecycle.
Enable the service provider to be more efficient and improve quality of service, increase satisfaction and reduce the cost of service by reducing the need to rediscover knowledge.
To enhance Internal Collaboration
Ensure that staffs have a clear and common understanding of the value that their services provide to customers and the ways in which benefits are realized from the use of those services.
To Provide e-Learning
Maintain a Service Knowledge Management System (SKMS) that provides controlled access to knowledge, information and data that is appropriate for each staff category.
To capture and share Best Practices
Gather, analyze, store, share, use and maintain knowledge, information and data throughout the service provider organization.
Goals of KM
- Organisational Culture: to create a supportive set of values and beliefs to shape behaviour for knowledge sharing and encourage acknowledged best practices
Sharing culture- to retain and share institutional memory and link it to the Centre of Excellence
- Learning culture: to create an environment for organisational learning and a platform that facilitates learning organisation.
- Intellectual capital management: the management of the knowledge, experiences, the brainpower/skills of employees and knowledge resources stored in the organizational databases, systems, processes and culture for competitive edge.
“We know what we know, learn what we need to learn, and use knowledge for sustained competitive advantage”
The knowledge management vision within VRA is to enable professionals to acquire knowledge and synthesize data faster and easier.
Core Values of VRA KM
The VRA KM will continue to be guided by the following values:
- Knowledge-in-Action (evidence-based policy)
- Shared learning